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Frequently Asked Questions

Get answers to common questions about services, policies and more.
Let's take a look at the Frequently Asked Questions for quick solutions!

1. What type of company is Orpheus?

Orpheus Capital is a fully digital Shariah-compliant financing company with the primary focus of providing financing solutions to assist in the economic development of working individuals and the underserved and unserved SMEs businesses.

2. What are Orpheus' products & services?

Orpheus offers three types of services – invoice financing, contract financing, and payday financing (GajiNow). All our products are Shariah-compliant and conform to Islamic principles. Invoice and Contract Financing will assist SMEs in minimizing their cash-flow gaps.

3. Can anyone use Orpheus services?

Our services can be used by anyone as long as they are SMEs (for invoice and contract financing) or employees/gig workers (for payday financing). For SMEs, you are eligible to apply if: - Your business is a Malaysian-registered business (including sole proprietor, enterprise, and Sdn Bhd); - Your business is providing services or goods to other Malaysian businesses (Business-to-Business nature); - Your business is majorly owned by Malaysians (more than 51%) and has been in operation for at least 1 year.

4. How much is the cost of financing being charged?

Between 1.0% and up to 1.5% per month, subject to our credit assessment result.

5. Do I need to provide tangible security/collateral?

No tangible security or collateral is required from you.

6. How long is the process for the approval and disbursement of financing?

The entire process is completed within 24 – 48 hours, including disbursement.

7. Am I required to come to the office to sign a facility contract/agreement?

No, you do not. All transactions are done fully online. You are only required to sign digitally using our Digital Signature technology.

8. How easy is it to use the Orpheus website and make an application?

Using our website application couldn’t be simpler. You simply follow the registration forms, upload all the details and documents needed. Once your application is approved, you will receive your funds within 24 – 48 hours.

9. Who do I contact for assistance or inquiries?

You can always reach us through email or phone call and our customer care team will be at your service promptly.

10. What Technology does Orpheus utilise?

We use automated solutions in all our workflows to increase our efficiency and by utilising an advanced AI, we are able to execute the financial assistance services that SMEs need and deserve.

11. Does Orpheus conduct its business according to Shariah/ Islamic finance?

We can assure you all our products are compliant to Shariah and Islamic principles. We have a prominent Shariah scholar advising us on the products and services. All our legal agreements have been vetted, reviewed and approved by a reputable Shariah scholar as well as a top legal firm in the country.

1. Who is Eligible to apply?

Contract workers (Local and Foreign) with a minimum salary of RM1200 are eligible.

2. What are the documents required for the application?

Photocopy of Identification Card (front + back view), Payslips from the past 3 months, *For non on-boarded employers – Undertaking Letter from your employer.

3. How much cash can I receive?

A maximum of 50% of gross monthly salary between RM 500 - RM 2000. The tenure can range from 15 - 30 days.

4. What is the cost of the GajiNow financing facility?

There is a platform fee of RM7.50 and an admin fee from RM35 - RM95 (calculated based on our unique credit scoring algorithm).

5. Are any in-person paperwork submissions needed?

Nope! Our entire process is done digitally.

6. Is there a late payment fee?

Yes, there is a late payment fee of 1.5% of the outstanding amount, which we will be donating to charities.

7. How is this different from traditional banking?

We make the process of receiving quick cash simple without the delayed hassles of traditional banking and without risking your safety which happens with Ahlongs. Minimal documents are required and you receive your cash for your emergencies within 24 hours!

8. Is my information safe?

We can guarantee your personal data is kept secured, as we are licensed with the Certification of Personal Data Protection.

1. What is Invoice Financing?

Invoice financing is a cash flow solution that enables businesses to get advances on money owed by customers upon completion of goods or rendered services, without waiting for the delays of payment terms that can range from 30 days to 90 days.

2. How Does Orpheus Invoice Financing work?

Invoice Financing is suitable in the case of a business deciding to sell their invoices (upon completion of goods or rendered services) to a third party, a Financing or Factoring company at a discount, such as to Orpheus. Orpheus then takes over the task of collecting the receivables by the predetermined deadline. With Invoice financing, you can get instant upfront payment of up to 80% of the invoice amount without having to wait for the payment terms from your customer.

3. When will the funds be released into my account? How long does it take to disburse?

For invoice financing, up to 80% of the invoice value will be disbursed into your bank’s account as quickly as within 24-48 hours.

4. What is the margin of financing that I am eligible to apply for?

Maximum up to 80% of invoice or contract value. We are able to offer financing beginning from RM10,000 (minimum) and up to RM200,000 (maximum). The tenure of the facility is up to 6 months or 180 days.

5. Are there any other fees/charges imposed?

Apart from the cost of financing, there is a profit-sharing fee (max 18% per annum). There is also a one-off platform fee and an admin fee (starting from RM750, depending on the company's credit score).

6. What happens if my client doesn’t pay the invoice on the due date?

There will be a late payment fee incurred, and all the additional amounts will be donated to charities.

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